Edgar Cervantes / Android Authority
Email read receipts are a bit of an old and rather outdated feature. This is perhaps why Google doesn’t include it in all of their email accounts by default. Instead, they only offer it in paid Google Workspace accounts, probably reasoning that only work professionals will ever need to use it. If you fall into this camp, read on to find out how to enable read receipts in Gmail.
Read more: How to set up email forwarding in Gmail
Read receipts in Gmail can only be activated in paid Google Workspace Gmail accounts, and only on the desktop. Ask your account administrator to enable the feature under the Gmail settings in the Admin Console. For those who don’t use Google Workspace, there are two good third-party services you can try – Boomerang and Mailtrack.
JUMP TO KEY SECTIONS
How to enable read receipts in Google Workspace Gmail
Currently, Google Workspace doesn’t offer read receipts in the mobile Gmail app. This is only available on the desktop Google Workspace Gmail, which is a bit strange considering how many work professionals use a mobile device.
The read receipts feature is switched off by default, so you need to ask your Workspace account administrator to enable the feature. Then it can take up to 24 hours for the feature to appear. If you’re the account administrator, here’s where you need to go and do.
Now go to Apps–>Google Workspace–>Gmail. Then select User settings on the right-hand side, where you’ll find a Email read receipts section.
Upon opening up the Email read receipts section, this is what you’ll see. You can either restrict read receipts to email addresses on your domain and whitelisted external addresses. Or you can enable read receipts for any email address at all. It depends on how much control you want to exert over your company’s email usage. Make your selection and click Save.
Now you just need to wait for the feature to be turned on, which can take up to 24 hours.
Requesting a read receipt
When the feature has been enabled, open up a new email window and write your email. Then before you send it, click the three vertical dots in the bottom right-hand corner, which will open up the More Options menu. There, you’ll find Request read receipt. Select that and you’ll now see a tick next to it.
Send your email as usual and when the email arrives at the other end, the recipient will see this.
If they click Send receipts, you’ll now see this at the bottom of the email you sent.
Third-party alternatives for non-Google Workspace users
If you’re not a Google Workspace user, then you need to use a third-party service. These are installed as browser extensions.
Boomerang has been around for years and is a firm favourite amongst many. They have lots of various useful features for Gmail, including email scheduling, email snoozing, email reminders, setting up online meetings inside the email, and read receipts. To request a read receipt, just click the blue Track button at the bottom of the email.
The downside to Boomerang is that the free plan is extremely restricted, and the paid plan starts at $5 a month ($15 if you want to use it on Google Workspace). Budget-conscious users may therefore be deterred.
Mark O’Neill / Android Authority
Mailtrack benefits over Boomerang from cheaper pricing for the paid plans (starting at 3 Euros a month), and a restricted free plan which is enough to give you an idea of what Mailtrack is like.
You also don’t have to ask the other person for a read receipt. As soon as they open the email, a green tick appears next to the email in your Gmail.
No. The feature is only in paid Google Workspace Gmail accounts, and even then, the account administrator has to enable it. It’s switched off by default.
Are Read Receipts reliable?
Not 100%. Apart from the fact that the email recipient can ignore your read receipt request, modern email services have all kinds of anti-tracking features in them, including Gmail, ironically enough. If you have External Images disabled in your Gmail settings, third-party services like Mailtrack might not work, as they rely on background images loading in the email to signal the email has been opened.